Free Delivery in 3sq mile On Order Over £30
Normal Next Day Delivery Order Before 00:00
Same Day Delivery Order Before 08:00
0 Items - £0.00

Complaint Policy

7. Complaints Procedure

We will at all times try to provide you with good service at all times. In the event you are dissatisfied with any part of our service, please put your complaints in writing by email , we will advise you of our findings and let you know the proposed action we propose to take in assisting your compliant.

8. Identity of supplier

Unless stated to the contrary on this website, the goods and services supplied in accordance with any contract made though this website are supplied by “I shop Desi”.

9.Liability

9.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email or telephone of the problem within 7 working days of the delivery of the goods in question.

9.2 If you do not receive goods ordered by you within 2 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 days of the date on which you ordered the goods. If you notify a problem to us under this condition, subject to condition 6 above, our only obligation will be, at your option:
9.2.1 to make good any shortage or non-delivery;

9.2.2 to replace or repair any goods that are damaged or defective; or

9.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

9.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under condition 8.2.3 above.

9.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

10.Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at830 A High Road Leyton E10 6AE and all notices from us to you will be displayed on our Website from time to time.

11. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

12. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

13. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

14. Third party rights

A person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

15. Registrations

15.1 To register with www.ishopdesi.com/www.ishopdesi.co.uk you must be over eighteen years of age.

15.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

15.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

15.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

16. Information on the Website

16.1 Whilst every effort is made to update the information contained on this website, neither the Website Owner   nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website.

16.2 The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website.

16.3 No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes.

16.4 You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

17. Trade Marks

17.1 The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trademarks of the Website Owner.

17.2 Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.

18. External Links

18.1External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content.

18.2Use or reliance on any external links and the content thereon provided is at your own risk.

18.3 When visiting external links you must refer to that external websites terms and conditions of use.

18.4 No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner.

18.5 Please contact us if you would like to link to this website or would like to request a link to your website.

19. Access website

While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

20. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

21. Entire agreement

These terms and conditions set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.